What Support, our monthly service, covers

We list what we look after: up to five systems, named in writing, with how each one is checked and who to tell when it fails. A system is anything we keep working for you: a website, a booking system, a payment flow, an automation, or a connection between two systems.

Each system is checked on a schedule. When a check fails or you raise a ticket, we fix it by the next working day, and the ticket shows when it was answered.

Your website is kept up to date: content changes, software updates, and every form tested.

One report a month sets out enquiries, bookings, revenue and cost per booking, read from your own systems and set out on one page in your portal.

Oscar Cobbe, the founder, knows your setup. He scopes, builds and supports the work.

The work runs in the client portal, with its four modules: Automation, Reporting, Knowledge base and Compliance. Your tickets and the monthly report sit there.

We aim to answer anything you raise through the portal by the end of the next working day, under section 7 of the terms, unless your agreement states another response time.

For €400 a month on top of Support, we also manage your Google Ads or Meta account, or both. Each is reviewed every month against a written checklist, the sales Google or Meta credits to your ads are compared with your invoices, and your tracking is checked against real activity.

The work is done in your own ad account, so it stays yours. You pay for the ads yourself, straight to Google or Meta.

If Support follows Protect, your website and email are scanned again every week, and a fix that slips is reopened as ours to put right.

A full compliance assessment, a data protection impact assessment (DPIA) or ISO 27001 readiness is separate work at a fixed price.

Support starts after a Build or Protect. It is optional: a Build is documented and handed over with its runbook, and the code is yours with no monthly fee after it.

Support has no help desk for your staff and does not manage laptops or phones. That is a managed IT provider's job, and FourWinds Protect or a managed IT provider sets out which job is whose.